Call Center Representative

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November 6

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All American Renovations

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All American Renovations is a full service construction company. We have been in business for over 20 years and have served 1000's of homeowner's and businesses in the Metro Atlanta area. We specialize in Gutters, Gutter Covers, Gutter Guards, Everclean Gutter System, Shingle Roofing, Metal Roofing, Painting, & JamesHardie Siding https://youtu.be/PNVA0ae_m_w?si=R1hBgXVTIjfrh34J

1 - 10 employees

Founded 2001

📋 Description

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. • Building lasting relationships with clients and other call center team members based on trust and reliability. • Utilizing software, databases, scripts, and tools appropriately. • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. • Making sales or recommendations for products or services that may better suit client needs.

🎯 Requirements

• High school diploma or equivalent. • More education or experience may be preferred. • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. • Understanding of company products, services, and policies. • Proficiency with computers, especially with CRM software, and strong typing skills. • Ability to ask prying questions and diffuse tense situations. • Strong time management and decision making skills. • Adaptability and accountability. • Fluency in multiple languages may be desired.