ServiceNow Engagement Manager

🕒 June 9

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $105k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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Myriad360

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

Myriad360 is a worldwide technology leader specializing in data center modernization, cloud services, cybersecurity solutions, and artificial intelligence. The company offers tailored end-to-end IT infrastructure solutions, delivering powerful cybersecurity solutions, cutting-edge cloud services, and advanced AI technologies. Myriad360 enhances business efficiency and connectivity with modern infrastructure and networking solutions and provides agile, scalable IT solutions-as-a-service. With expertise across various industries including healthcare, finance, manufacturing, retail, legal, and media, Myriad360 helps businesses optimize their IT potential with a range of advisory, implementation, and lifecycle services.

📋 Description

• Leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments • Combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development • Recommends and delivers solutions that meet customer needs and ensure the solutions (when implemented) meet the functional requirements of the customer • Prepares and executes workshops • Promotes process standardization and efficiencies • Determines and documents detailed requirements • Designs process solutions • Provides advisory and implementation services and solutions • Configures the platform and applications • Trains, enables, and/or educates the client on the solution • Provides post go-live support • Builds in-depth knowledge of technical and business priorities, challenges, and initiatives that can be translated into Advizex solution opportunities

🎯 Requirements

• 3–5 years of hands-on experience with the ServiceNow platform • Experience leading or guiding ServiceNow implementations using Agile methodologies • Strong experience with ITSM and ITOM • Experience delivering ServiceNow integrations with external systems • Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.) • Proven ability to manage stakeholders and drive accountability through project completion • Experience working within an Agile delivery model, including requirements gathering, development, and testing • Engagement management experience, including planning, reporting, delivery, and project closure • Strong consultative approach with the ability to communicate business process improvements clearly and effectively • Prior experience working within IT Operations outside of ServiceNow-specific roles • Solid business analysis skills, including translating business needs into technical solutions • Working knowledge of ITIL / ITSM / SACM concepts and best practices • ServiceNow Foundational Certifications (CSA and/or CAD) • ServiceNow Implementation Certifications (CIS) • ServiceNow Sales Accreditations

🏖️ Benefits

• Company-subsidized medical benefits • Dental and vision coverage offered • 17 PTO days • Flexible Work Arrangements • Retirement Savings Plans • Paid Long Term Disability • Basic Life Insurance offered