Customer Success Lead

Job not on LinkedIn

🕒 4 days ago

🏄 California – Remote

🏄 California – Remote

💵 $100k - $220k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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MYTO

WebsiteLinkedInAll Job Openings

- employees

☁️ SaaS

🤝 B2B

SaaS • B2B

MYTO is a company that provides a software product or platform which requires prospective users to request access via a demo. Public information is minimal, but the site text (“Need access to Myto? Book a demo”) and corporate copyright suggest MYTO offers a gated, likely enterprise-oriented software service aimed at business customers rather than general consumers.

📋 Description

• Lead customer onboarding and guide new customers through successful implementation. • Become a trusted advisor for manufacturing, operations, and plant leadership teams. • Support customers in their day-to-day use of Myto and ensure they achieve measurable business outcomes. • Conduct regular customer check-ins, training sessions, product demonstrations, and business reviews. • Identify opportunities to expand product adoption across additional teams, sites, and use cases. • Collect customer feedback and translate it into clear product requirements and feature recommendations. • Work closely with product and engineering to prioritize improvements and validate new functionality. • Troubleshoot customer issues and coordinate with engineering to drive timely resolutions. • Help build scalable onboarding, training, documentation, and customer success processes as Myto grows.

🎯 Requirements

• Experience in customer success, solutions consulting, implementation, technical account management, or similar customer-facing roles. • Outstanding communication and relationship-building skills. • Strong problem-solving abilities and a customer-first mindset. • Comfortable working directly with both executives and frontline manufacturing teams. • Ability to translate customer needs into actionable product feedback. • Entrepreneurial mindset with the ability to thrive in a fast-moving startup environment. • Highly organized, proactive, and comfortable managing multiple customer relationships simultaneously. • Willingness to travel regularly for customer onboarding, training, and onsite visits.

🏖️ Benefits

• Meaningful equity component