Revenue Cycle Client Relations Advisor

🕒 September 10

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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North American Partners in Anesthesia

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

📦 Logistics

🏥 Healthcare

Insurance • Logistics • Healthcare

North American Partners in Anesthesia (NAPA) is a clinician-led organization that is redefining healthcare through exceptional anesthesia and perioperative management services. Founded in 1986, NAPA has grown to serve over 3 million patients annually in more than 500 healthcare facilities across the United States. The organization emphasizes high-quality care through innovative leadership development and customer service training, focusing on optimizing results for patients, surgeons, and healthcare administrators. NAPA stands out in the industry with its evidence-based practices, enhancing operational efficiency, safety, and patient satisfaction.

📋 Description

• Lead recurring meetings with assigned clients by preparing agendas, presenting financial and operational results, addressing questions and concerns, and confirming priorities and next steps • Analyze revenue cycle and financial performance across charges, payments, adjustments, collections, accounts receivable, aging, denials, and payer performance • Identify emerging risks and opportunities, evaluate root causes of performance variances, and recommend strategies to optimize revenue cycle performance and financial outcomes • Investigate and resolve complex client concerns through cross-functional partnerships and data-driven analysis • Establish accountability and resolution timelines, escalate barriers, and provide proactive communication through resolution and follow-up • Maintain meeting minutes, action-item logs, escalation documentation, and client records • Monitor commitments and follow up with responsible parties to support timely completion and accountability • Support new client implementations, process-improvement initiatives, and special projects • Communicate requirements, identify workflow gaps, and collaborate with subject-matter experts to promote compliant and sustainable operations • Serve as the primary liaison for assigned clients and coordinate across operations, finance, analytics, and support teams • Provide informal guidance and coordination across assigned workstreams; no direct reports

🎯 Requirements

• High school diploma or equivalent • Four to five years of experience in client relations, account management, customer experience, business operations, financial performance, or another client-facing role • Experience serving as a primary point of contact for an assigned portfolio or book of business • Experience leading recurring meetings, addressing concerns, and coordinating follow-up with cross-functional teams • Experience reviewing and presenting financial, claims, utilization, service, or operational performance information • Ability to prepare and deliver professional PowerPoint presentations • Proficiency in Microsoft PowerPoint, Excel, Outlook, and collaboration tools • Ability to learn healthcare revenue cycle concepts • Ability to travel as necessary to support client and business needs • Strong communication, relationship management, organization, judgment, problem-solving, confidentiality, and follow-through skills

🏖️ Benefits

• Paid Time Off • Health, life, vision, dental, disability, and AD&D insurance • Flexible Spending Accounts/Health Savings Accounts • 401(k) • Leadership and professional development opportunities • Remote work arrangement indicated by the job title