Program Manager

🕒 August 10

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Nava

501 - 1000 employees

Founded 2015

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Nava is a public-benefit technology company that designs, builds, and operates modern digital services and open-source software for federal, state, and local government agencies. Nava focuses on improving public benefit delivery—such as unemployment insurance, SNAP, Medicaid, grants, and veteran services—by creating human-centered, resilient systems that scale to millions of users and reduce manual work for government staff. The company also develops tools and pilots AI-enabled solutions to streamline verification and program administration while partnering with agencies to modernize legacy infrastructure and improve outcomes for beneficiaries.

📋 Description

• Lead delivery and client engagement efforts across a group of strategic government contracts • Cultivate strong, trusting relationships with government partners and maintain agency-level situational awareness • Detect delivery, process, culture, expectation-setting, staffing, milestone, and financial risks and resolve them collaboratively • Engage clients continuously to understand their vision, meet their needs, solve issues, and communicate progress transparently • Identify portfolio opportunities and risks and grow the portfolio through surge CLINs, option years, and prime-contractor negotiations • Collaborate across projects and the organization to anticipate and solve delivery problems • Build delivery environments based on mutual trust between government partners and Nava teams • Scale delivery efforts through project managers and functional delivery leads • Manage portfolio contracts and finances with the finance team and coordinate contract modifications • Set and uphold delivery excellence and client service standards • Apply Nava policies and guidance at the program level • Participate in developing and delivering company objectives and key results

🎯 Requirements

• 5+ years of experience overseeing delivery outcomes and client relationships for small- to medium-sized projects • Experience with custom software or cloud infrastructure programs/projects • Experience working with or for government agencies • Experience growing agile development teams and managing projects at scale • Experience leading complex projects involving milestones, dependencies, integrations, risk, uncertainty, or scale • Experience using agile frameworks such as Scrum, Kanban, or SAFe • Familiarity with continuous integration and continuous delivery practices • Empathetic communication and relationship-building skills with a service-oriented approach • Adaptable problem-solving ability for multidimensional challenges across organizations, processes, cultures, and technologies • Highly organized and committed to building a sustainable, culture-conscious business • Strategic approach to medium- and long-term delivery planning and contract management • Iterative execution approach emphasizing rapid team progress • Ability to maintain situational awareness beyond the immediate team • Excellent written and verbal communication skills • Occasional travel • Legal authorization to work in the United States • Ability to meet other requirements for applicable government contracts • Work authorization that does not require visa sponsorship now or in the future • May be subject to a government background check or security clearance, depending on the contract • Must reside in one of the listed eligible states and work from the contiguous United States

🏖️ Benefits

• Comprehensive medical, dental, and vision plans • Disability, life, and accidental death insurance at no cost • Vacation, holidays including Juneteenth, and floating holidays • 12 paid federal holidays each year on top of regular PTO • Performance-based annual bonus when Nava meets its goals • Paid parental leave plus weekly meals delivered to your home • Wellness program with physical, mental, and emotional health resources and support tools • Virtual doctor visits with no copay, depending on available providers • Sabbatical leave: extended unpaid leave after continuous service • 401(k) match of 4% of salary • Remote-first flexible work environment • Company laptop and home office setup assistance • Monthly reimbursement for eligible home office utility expenses • Internal training programs and professional learning resources • LinkedIn Learning access and annual allowance for courses, tuition, and certifications • Referral bonus • Pre-tax commuter programs when applicable • Collaborative and remote-friendly team environment

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