Customer Success Manager

🕒 6 days ago

🗽 New York – Remote

🗽 New York – Remote

💵 $97.5k - $130k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Navan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏢 Enterprise

☁️ SaaS

💸 Finance

Enterprise • SaaS • Finance

Navan is a company offering comprehensive business travel solutions and expense management services, aimed at optimizing corporate travel programs. Their platform caters to small businesses and large enterprises by providing tools for managing travel bookings, company cards, and expenses. Navan enhances financial visibility and control through automated expense categorization and reporting, while empowering employees with easy booking and expense tracking capabilities. The platform supports seamless integration with existing financial systems and emphasizes sustainability in travel. Navan is trusted by thousands of companies globally and enhances productivity through its AI-powered insights and user-friendly interface.

📋 Description

• Serve as the overall owner of the client relationship and migration journey • Drive client migrations from legacy technology to the Navan platform • Drive product adoption and compliance through consultative advice • Develop trusted advisor relationships with executive stakeholders • Conduct health checks and reviews to assess customer satisfaction • Act as the 'Voice of the Customer' for internal teams • Maintain a deep understanding of Navan product and value proposition • Collaborate with Product and Engineering on enhancement requests

🎯 Requirements

• 7+ years of experience in Customer Success Management or Account Management • Proven experience managing complex, multi-stakeholder migration projects in Corporate Travel Management • Exceptional project management and strategic problem-solving skills • High EQ and strong communication skills • Drive for results and attention to detail • Bachelor’s degree preferred or similar professional experience

🏖️ Benefits

• Health insurance • Retirement plans • Flexible work arrangements • Professional development • Paid time off