NBCUniversal
10,000+ employees
Founded 2004
📱 Media
Media • Entertainment
NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.
Customer Experience Representative, Retention Services
Job not on LinkedIn
🕒 4 days ago
🇺🇸 United States – Remote
💵 $16 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
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NBCUniversal
10,000+ employees
Founded 2004
📱 Media
Media • Entertainment
NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.
📋 Description
• Responsible for providing customer support for inquiries and ensuring a positive experience • Retains customers by understanding their satisfaction levels and addressing cancellations • Builds rapport with customers through effective communication and consultative relationship
🎯 Requirements
• High School Diploma / GED • 0-2 years relevant work experience • Ability to work in a fast-paced, structured environment • Must be able to work nights and weekends, variable schedule(s), and overtime as necessary • Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse
🏖️ Benefits
• 5% quarterly bonus on top of base pay • Potential for monthly uncapped commissions for meeting sales-related metrics • Array of options for health, financial, and emotional support through benefits summary
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