Customer Service Representative – 12 month contract

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Nestle

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🍽️ Food & Beverage

🏭 Manufacturing

📦 Logistics

Food & Beverage • Manufacturing • Logistics

Nestle is a Swiss multinational food and beverage company that produces and markets a wide range of packaged foods and beverages, including coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care brands. The company sells its products globally through retail and foodservice channels, operates extensive manufacturing and supply-chain operations, and focuses on nutrition, health, and wellness initiatives.

📋 Description

• Handle all incoming client calls in a timely, efficient, and professional manner according to Call Quality Guidelines • Process orders received by phone, fax, or email accurately and within required timelines • Ensure consistent call quality with every customer contact • Investigate, troubleshoot, and resolve inquiries within 24 hours • Communicate pertinent client and situation information to colleagues • Participate in product training sessions, webinars, and seminars as required • Promote featured products, special promotions, and instructional services • Cross-sell and upsell according to individual and team goals • Conduct outbound calls regarding issues, inquiries, backorders, promotions, and special projects • Collaborate with other departments to exceed client needs • Assist teammates and colleagues as required • Support the Inside Sales Team with potential sales opportunities, Product Information Sessions, and product-related inquiries

🎯 Requirements

• Minimum 3 years of experience in customer service, preferably in a call center or high-volume customer support environment • Ability to manage customer inquiries through phone and email while providing a positive customer experience • Proficiency in Microsoft Excel, including filtering, sorting, and navigating data • High School Graduate or equivalent experience, or an equivalent qualification • French communication ability is nice to have • Experience in Natural Health Products, Consumer Health, or CPG is nice to have • Experience with Salesforce or other customer relationship management platforms is nice to have • Familiarity with Oracle JDE, Magento, or similar enterprise systems is nice to have • Exposure to a fast-paced, customer-focused environment with high transaction volumes is nice to have

🏖️ Benefits

• Fully Remote work setup • Excellent training and development programs • Opportunities to grow within the company • Up to 50% off Nespresso Coffee Machine, Capsules and accessories • Access to the Discount Company store with Nestlé, Nespresso, and Purina products • Additional discounts on a variety of products and services offered by preferred vendors and partnerships