Technical Customer Support Specialist

🕒 June 5

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Nestmed

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

SaaS • Artificial Intelligence • B2B

Nestmed is an AI-driven SaaS platform that automates clinical documentation, coding, and quality assurance for home health and hospice agencies. The platform uses ambient voice capture, ICD-10 coding suggestions, and OASIS validation to reduce charting time, improve coding accuracy, accelerate reimbursement, and surface QA issues during visits. Nestmed is HIPAA-compliant and SOC 2 Type II certified, serving thousands of clinicians and helping agencies increase visits per clinician and meet regulatory submission targets.

📋 Description

• Serve as the first line of support for our users via Zendesk • Troubleshoot user-reported issues, escalate bugs, and follow through on resolution • Triage and categorize inbound tickets • Translate user feedback into actionable insights • Collaborate closely with Customer Success to ensure consistent support experience

🎯 Requirements

• 3+ years of experience in technical customer support or client-facing roles, ideally in a healthtech or healthcare SaaS company • Strong ability for technical troubleshooting and root cause analysis • Ability to identify complex bugs and create detailed reports • Deep understanding of clinical workflows, home health, or EHR/EMR systems • Excellent written and verbal communication skills • Comfort with fast-changing environments • Familiarity with ticketing software like Zendesk

🏖️ Benefits

• Mission-driven company improving healthcare documentation at scale • Early-stage team with huge ownership opportunities • Fast-growing customer base and real-world impact • Remote opportunity, collaborative culture, and meaningful work