IT Administrator, Senior

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🕒 June 5

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Fullscript

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

💰 $240M Private Equity Round on 2021-11

Healthcare Insurance • Wellness • SaaS

Fullscript is a comprehensive platform that facilitates whole person care for healthcare providers. It integrates industry-leading lab testing, high-quality supplements, and a suite of tools designed to enhance patient adherence and outcomes. Fullscript offers features like personalized patient plans, evidence-based templates, patient engagement tools, and seamless wholesale ordering of supplements. The platform also integrates with top EHR systems to streamline workflows for healthcare practitioners, making it easier for them to provide effective care. With Fullscript, patients can manage their health routines more conveniently, and providers can create personalized care plans with the support of clinical evidence and insights.

📋 Description

• Serve as the primary escalation point for IT Admins I and II, tackling the most complex hardware, software, and OS issues across macOS and Windows. • Act as the primary administrator for core platforms (e.g., Jamf Pro, Intune, or Okta), ensuring they are configured according to industry best practices and security standards. • Lead small-to-medium IT initiatives, such as software rollouts, security remediations, or office expansions, from planning through to execution. • Identify inefficiencies in onboarding, offboarding, and support workflows; design and implement improvements to increase team velocity. • Partner with the Security team on initiatives such as endpoint compliance enforcement, disk encryption management, and vulnerability patching schedules execution. • Author high-quality internal "Runbooks" for the IT team and clear "How-to" guides for employees. • Provide technical guidance and "over-the-shoulder" coaching to junior admins to help level up the entire team’s technical capabilities. • Interface with third-party vendors for procurement, support escalation, and software renewals.

🎯 Requirements

• 4 – 6+ years of experience in IT Systems Administration or a high-level Support Engineering role. • Deep, high-level proficiency in managing macOS and Windows at scale in a corporate environment. • Proven experience configuring and maintaining Jamf Pro and/or Microsoft Intune, as well as Okta (or similar Identity providers). • Ability to leverage AI-native coding tools and low-code platforms to read, modify, and build automation workflows, scripts, or device configurations to eliminate repetitive tasks. • The ability to use logs, terminal commands, and diagnostic tools to root-cause issues that others cannot solve. • Strong organizational skills with a track record of moving projects across the finish line on time. • Exceptional ability to translate highly technical concepts to non-technical staff. • A proven ability to work with minimal supervision, making sound technical decisions in alignment with company goals.

🏖️ Benefits

• Compensation range • Final compensation depends on experience, skills, and location. • Benefits and total rewards may vary by region.