Boldr
501 - 1000 employees
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.
Technical Support Specialist, T3
🕒 April 17
🇨🇦 Canada – Remote
💵 $4.2k - $5.3k / month
⏰ Full Time
🟡 Mid-level
🟠 Senior
💻 IT Support
👻 Ghost score 45%
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Boldr
501 - 1000 employees
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.
📋 Description
• Compose thoughtful, personalized responses to customer requests • Triage incoming requests and identify trends in customer issues • Provide and process accurate, valid, and complete information professionally • Log, manage, and follow up on customer support tickets • Troubleshoot product-related issues and ensure issues are documented, prioritized, tracked, and resolved • Perform ad hoc tasks requested by the client • Monitor client dashboards and platforms and proactively contact customers needing troubleshooting support • Escalate issues promptly to meet internal and external expectations • Identify opportunities for continuous process improvement • Deliver service excellence and maximize customer satisfaction • Work with the external team to stay updated on product and service knowledge • Collaborate with various teams to address customer needs
🎯 Requirements
• Curious and authentic • Analytical and critical thinker with attention to detail • Passionate about client satisfaction • Proactive and self-motivated • Interested in learning new ideas, processes, and unique requirements • Willing to share skills and talents with the team • Amenable to work on rotating shifts • At least a bachelor’s degree in any field • At least 3 years of working experience in Technical Support • Excellent English communication skills • Willingness to learn about networks and IT technology • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications • Excellent verbal and written communication skills • Ability to understand and communicate complex ideas to customers verbally and in writing • Aptitude to quickly learn and navigate new technology, systems, and applications • Ability to accept feedback gracefully and with an open mind • Customer orientation and ability to adapt/respond to different types of characters
Apply Now
