Technical Support Analyst

Job not on LinkedIn

🕒 April 1

🗣️🇫🇷 French Required

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Logo of ASL HR Solutions

ASL HR Solutions

51 - 200 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

HR Tech • SaaS • Enterprise

ASL HR Solutions is a company specializing in providing comprehensive human resources software solutions. Their tools cover a wide range of HR functionalities, including talent acquisition, human capital management, time and talent management, learning management, and pension management. Founded in 1989, ASL HR Solutions is known for its expertise in HR technology, process management, best practices, and compliance. The company offers various delivery models for its services—from on-premises installations to cloud-based Software-as-a-Service and hybrid models—all centered around a unified platform that supports the entire employee lifecycle from hire to retire. ASL takes pride in providing configurable software solutions, allowing customers to make modifications without incurring additional customization costs. With a focus on customer satisfaction, ASL HR Solutions serves an international clientele with its flexible, domain-specific HR platforms.

📋 Description

• Provide technical support and assistance pre and post implementation • Deploy and update client builds as required • Conduct remote software installations while communicating in English and French if possible • Evaluate / test ALL software applications • Ensure that all escalated client concerns are resolved • Liaise between clients and technical staff to ensure customer satisfaction

🎯 Requirements

• At least 2 years of experience providing end user application support • IT degree or diploma • SQL knowledge • Expert in MS Excel • At least 1-2 years experience with software deployment and updates

🏖️ Benefits

• Flexible schedule • Ability to learn something new everyday • Professional work environment

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