Technical Support Specialist, SaaS, SQL

Job not on LinkedIn

🕒 April 10

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 69%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

World Tech Recruiting

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

World Tech Recruiting is a company that specializes in connecting skilled talent with established businesses looking for recruitment services. With a dedicated team, they focus on building strong software engineering teams, providing expert advice, and ensuring a smooth recruitment experience. Their commitment to understanding client needs and culture has resulted in successful talent placements across the globe.

📋 Description

• Investigate a system issue using SQL queries • Resolve performance bottlenecks or data inconsistencies • Monitor production environments and prevent issues before they escalate • Work directly with clients to troubleshoot and explain technical problems • Collaborate with engineering to escalate and resolve complex cases • Proactively monitor systems, improve documentation, and help strengthen internal processes.

🎯 Requirements

• 3+ years of technical support experience in a SaaS/software environment (non-negotiable) • Strong SQL skills (queries, troubleshooting, working with live data) • Experience supporting web-based applications in production • Ability to troubleshoot across multiple layers (database, application, network) • Comfortable working with remote servers / environments (RDP) • Strong English communication skills —you’ll interact directly with clients • A self-starter mindset —you take initiative, don’t wait for direction • Nice to have French and/or Spanish language skills • Experience with Microsoft stack (.NET, IIS, Azure) • Exposure to L2/L3 or production support environments • Familiarity with SSO (SAML/OAuth) • Experience working in distributed, remote teams

🏖️ Benefits

• If you’re looking to level up from traditional support into a more technical, high-impact role, this is an opportunity to build real depth in systems, databases, and production environments—while working with a collaborative, no-politics team.