Technical Support Specialist

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🕒 October 15, 2025

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SuiteSpot

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏠 Real Estate

☁️ SaaS

Real Estate • AI • SaaS

SuiteSpot is an AI-powered multifamily centralization software designed to enhance productivity and streamline maintenance and capital operations within the real estate sector. By centralizing tracking, approvals, and reporting, SuiteSpot aims to increase operational efficiency, reduce costs, and improve resident satisfaction for multifamily properties.

📋 Description

• Handle incident responses and support requests submitted via email or portal • Provide Tier 2 customer support across web and mobile applications • Troubleshoot issues related to production databases, focusing on optimization and data integrity • Work cross-functionally with Development, Production, and Implementation teams • Assist Customer Success team with reporting and tracking issues

🎯 Requirements

• Experience managing tickets from end to end • Proficiency in troubleshooting production databases • Familiarity with configuration, coding, and performance optimization • Experience with relational databases such as MongoDB • Working knowledge of performance monitoring and debugging tools such as Datadog or Sentry • General knowledge of API requests and responses • Experience on a Tier 2 IT help desk or similar technical function

🏖️ Benefits

• Flexible, remote working options • Competitive compensation package • Comprehensive benefits package that starts on day one • Opportunities for career development • Culture of learning and continuous improvement