AI Delivery Manager

🕒 4 days ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 10%

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nesto

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

💼 Consulting

🛡️ Insurance

💳 Fintech

💰 $80M Series C - Nesto on 2022-12

Consulting • Insurance • Fintech

nesto is a Canadian online mortgage lender and brokerage that provides mortgages, renewals, refinances and HELOCs through an AI-powered, technology-first platform. The company offers rate comparisons, calculators, educational guides and access to licensed mortgage advisors across provinces, emphasizing low upfront rates, streamlined digital applications, and transparent mortgage advice for consumers. nesto combines digital tools with in-house mortgage experts to simplify home financing for Canadian borrowers.

📋 Description

• Support every agent in the workstream from scoping through process mapping, golden-set reference-dataset labeling queues, configuration logs, tuning, and shadow-divergence queues • Lead the client’s underwriter pod as an extended part of the team • Run calibration exercises in which both pods label the same 50 documents • Measure disagreement and write adjudication rules • Manage production-labeling throughput • Close ambiguous labels and policy questions within SLA • Triage issues so only true policy calls reach the Underwriting Expert • Co-own signed process blueprints and value baselines covering touches, cycle time, and rework • Measure implementation results against process blueprints and value baselines • Document patterns from the first workstream and build a repeatable implementation playbook • Co-own RAID and decision logs with the Project Manager • Run bi-weekly platform-program dependency syncs covering live client data, environments, and release schedules • Escalate risks early • Lead client workshops and manage client teams • Guide executive client decisions and influence product improvements • Drive execution of Maestro AI underwriting platform SaaS delivery projects for financial institution clients

🎯 Requirements

• 3–5 years as an Implementation Manager, Functional Consultant, Solutions-Oriented Analyst, or similar role focused on technology implementation or operational transformation • Ability to learn complex software platforms quickly and turn that knowledge into practical solutions for client operations • Client-facing experience running client workshops and managing client teams • Technical comfort and ability to lead in-depth discussions on system logic without needing to code • Experience leading client implementations as the primary person responsible for the functional outcome • Experience owning deliveries end to end • Ability to guide executive client decisions and push product improvements to the internal team • Knowledge of the lending lifecycle or mortgage industry is a nice-to-have • Experience with AI or automation rollouts in operations, including labeling, QA sampling, and exception handling, is a nice-to-have • Fluency in French and English is a nice-to-have • Willingness to perform frequent client-facing work and communicate extensively with internal and external stakeholders • Interest in complex systems and willingness to develop fintech or mortgage technology domain expertise • Successful background and role-specific vetting checks required at offer stage

🏖️ Benefits

• Competitive compensation • Performance incentives (where applicable) • Recognition for contributions • Comprehensive medical, dental, and vision coverage • Health & Wellness Spending Accounts (where applicable) • Telemedicine • Employee Assistance Programs • Mental health support for you and your family • Generous vacation (4 weeks) • Floater days • Statutory holidays • RRSP matching • Enhanced maternity and parental leave top-up programs • Education assistance • Mentorship • Training • Opportunities to build your career across Nesto Group • Modern technology • Collaborative teams • Resources needed to do your best work

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