Quality Assurance Analyst

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nesto group(e)

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

☁️ SaaS

🏠 Real Estate

Fintech • SaaS • Real Estate

Nesto Group is Canada’s leading provider of mortgage technology and financing solutions, building an end-to-end, AI-ready, cloud-based lending platform for financial institutions, credit unions, and commercial real estate lenders. The Group includes residential mortgage services and CMLS, a long-established commercial real estate mortgage services company, and manages over $80 billion in mortgages under administration. Nesto Group positions itself as a multi-channel mortgage marketplace and technology provider focused on modernizing Canada’s mortgage ecosystem.

📋 Description

• Review a daily sample of mortgage applications, both pre-funding and post-funding, for compliance with nesto Group policies, underwriting standards, and regulatory requirements. • Assess file data, financial documents, client information, broker and insurer communications, and legal documentation to identify deviations from policy. • Identify unusual behavior, suspicious transactions, and invalid documentation using insurer “Heads Up Files” and internal referrals. • Conduct preliminary investigations and take necessary action on suspect files to mitigate misrepresentation risk and potential loss. • Prepare QA reports with findings and recommendations, and perform further analysis as directed by Risk or QA Management. • Support partner, investor, and insurer audits from preparation through resolution of findings. • Assist in the management, periodic control, and review of approved lists and AML lists. • Conduct QA/QC reviews regularly, promptly, efficiently, and objectively. • Provide guidance, opinions, and recommendations to underwriting staff and stakeholders on credit issues, loss mitigation, flood/property risk, and training opportunities.

🎯 Requirements

• 3 to 5 years minimum experience in mortgage approval/adjudication. • Experience with the mortgage broker channel is an asset/preferred. • Proficient in Microsoft Office (Excel, Word, SharePoint). • Proficient in Google Workspace (Drive, Sheets, Docs). • Experience with CRM and workflow tools, including Salesforce. • Strong understanding of insurer guidelines, both internal and external. • Practical knowledge of fraud implications, detection methods, and prevention techniques. • Analytical thinking and negotiation/problem-solving skills to spot trends and anomalies in underwriting practices. • Ability to work independently with limited supervision. • Ability to manage and prioritize urgent requests. • Willingness and ability to make unpopular recommendations when required. • Fluent bilingualism (French and English) preferred. • Excellent ability to communicate findings to management and underwriters.

🏖️ Benefits

• Employee mortgage program: exclusive preferred rates. • Comprehensive health coverage: extended benefits (health, dental, vision) with prescription drug coverage at 100%. • Unlimited access to telemedicine and mental health services. • Group retirement savings plan (RRSP/PRPP) with competitive company matching contributions. • 4 weeks paid vacation. • Fully remote option or work from one of the offices. • Work alongside high-performing talent in the industry. • Accelerated growth and extensive exposure to production systems. • Premium benefits plan fully paid by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family. • Access to the resources and technology needed to execute without friction. • Flexible environment (fully remote or in-office across Montreal, Quebec City, Toronto, etc.).