Customer Success Manager

🕒 July 13

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $110k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 29%

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NetBrain Technologies Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

💼 Consulting

📦 Logistics

📣 Marketing

💰 $40M Venture Round on 2014-04

Consulting • Logistics • Marketing

NetBrain Technologies Inc. is a leading provider of AI-powered network automation solutions. The company specializes in proactive network operations and troubleshooting, offering a platform that simplifies network discovery, automates remediation, and ensures network observability. NetBrain's innovative features include AI Co-Pilot, no-code automation, dynamic mapping, and preventive automation tools that assist in network diagnostics and safe change management. Trusted by numerous Fortune 500 companies, NetBrain serves a wide range of industries including cloud operations, security operation centers, and network architects, providing solutions that address network challenges such as outage prevention, risk mitigation, and compliance. The company also offers extensive resources for training and professional development through NetBrain University.

📋 Description

• Own the full lifecycle of customer relationships — from onboarding through adoption, expansion, and renewal. • Build deep relationships, drive measurable outcomes, and ensure every customer renews and grows. • Manage a portfolio of enterprise accounts as the primary post-sale contact. • Lead the end-to-end renewal timeline: health assessment, executive alignment, proposal, negotiation, and closing. • Run monthly check-ins, semi-annual QBRs, and annual Executive Business Reviews (EBRs) for strategic accounts. • Define customer-specific success metrics at contract start and track them throughout the lifecycle. • Monitor product health via adoption dashboards; address low-utilization signals proactively. • Deliver data-driven QBR materials that demonstrate ROI against stated business outcomes.

🎯 Requirements

• 5+ years in Customer Success, Account Management, or a related post-sale role in B2B enterprise software. • Demonstrated ownership of renewal cycles — including negotiation, legal coordination, and ARR accountability. • Experience managing a portfolio of complex enterprise accounts. • Strong executive presence — comfortable presenting QBRs and EBRs to VP/C-level stakeholders. • Proficiency with Salesforce CRM for pipeline management, activity logging, and forecasting. • Ability to interpret product usage and adoption data and translate it into customer-facing narratives. • Excellent written and verbal communication skills; strong follow-through and organizational habits.

🏖️ Benefits

• 401k and medical/dental coverage • Comprehensive benefits package

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