AI Deployment Engineer

🕒 August 29

🇺🇸 United States – Remote

💵 $90k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 0%

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NetCov

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🤝 B2B

💼 Consulting

💰 Private equity on 2022-11

Cybersecurity • B2B • Consulting

NetCov is a 30-year managed IT and technology services firm that delivers managed IT, cloud, cybersecurity, compliance, and AI-driven advisory services to business and mission-focused organizations. The company emphasizes people-first managed services, proactive cybersecurity (including CMMC/NIST alignment for Department of Defense contractors), cloud migrations and optimization, compliance management, and strategic IT advisory and AI integration. NetCov supports industry verticals such as AEC (architecture, engineering & construction), credit unions, finance/PE-backed companies, nonprofits/NGOs, and DoD contractors; it cites partnerships with AWS and Microsoft, has 350+ team members, and supports 50,000+ users.

📋 Description

• Design, build, and deploy AI-powered solutions using Hatz AI as the primary platform • Assess customer data sources and requirements to determine solution architecture • Establish secure, compliant data pipelines connecting customer systems to AI workflows • Implement AI Agents, Workflows, and Applications in production environments • Maintain proficiency with Hatz AI and working knowledge of Microsoft Co-Pilot and Anthropic Claude • Troubleshoot and optimize customer-managed Co-Pilot and Claude deployments • Evaluate platforms and recommend solution architectures or workload migrations • Assess data quality, completeness, and AI suitability; design validation, cleansing, and preparation workflows • Document data specifications, transformation logic, governance policies, solutions, configurations, and lessons learned • Ensure data handling aligns with compliance requirements, privacy regulations, and NetCov security policies • Monitor and respond to customer-facing AI tickets in HaloPSA • Provide technical troubleshooting, data diagnostics, and optimization recommendations within service level agreements • Determine whether issues require standard support or vendor escalation • Identify support requests that warrant formal projects and advise the SVP of Innovation on scope and resourcing • Define HaloPSA AI-service ticket categories and track platform usage and support metrics • Identify customer-request patterns, platform preferences, pain points, and market opportunities • Apply advanced prompt engineering and champion AI security and data governance standards • Stay current with AI/ML developments, platform updates, and industry best practices • Collaborate with the AI & Development Director, cross-functional teams, customers, Microsoft, and Anthropic support

🎯 Requirements

• Proven experience deploying AI/ML solutions or similar technical implementations in production environments • Strong understanding of prompt engineering principles, AI security best practices, and data governance considerations • Experience with customer data sources and data quality challenges • Familiarity with ETL/ELT processes or API-based data connections • Familiarity with ticketing and service management systems; HaloPSA experience is a plus • Excellent technical communication skills with technical and non-technical audiences • Self-directed problem-solving ability and comfort working in a fast-paced, growing team • Working knowledge of, or ability to quickly learn, multiple AI platforms and their tools • Prior experience with Hatz AI platform or similar AI-as-a-service solutions preferred • Hands-on experience with Microsoft Co-Pilot, Azure OpenAI, or Anthropic Claude API/platform integrations preferred • Background in customer-facing technical support, professional services, project management, or service delivery preferred • Experience defining support processes and categorization systems in managed services or MSP environments preferred • Experience with data quality assessment, validation, or master data management preferred • Familiarity with GDPR, CCPA, HIPAA, or similar compliance frameworks preferred • Background in data architecture or database administration preferred • Monday-Friday availability, 8:00am-5:00pm EST • May require travel to industry events, office locations, and company events

🏖️ Benefits

• Performance-based incentives and commissions • Continuous training • Career development • Opportunities for advancement • Collaborative culture • Travel to industry events and company events