Service Delivery, Premium Support Engineer

🕒 May 28

🇺🇸 United States – Remote

💵 $145k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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NETGEAR

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

🔧 Hardware

🛍️ eCommerce

📡 Telecommunications

Hardware • eCommerce • Telecommunications

NETGEAR is a technology company that specializes in networking products, including WiFi routers, mesh systems, cable modems, and mobile hotspots. They provide solutions for both home and business networking, with a focus on enhancing connectivity through innovative products such as Orbi and Nighthawk routers. NETGEAR also offers security software, parental controls, and support services to ensure optimal performance and safety of users' internet connections.

📋 Description

• Deliver Professional Services engagements for AV over IP deployments, including design validation, configuration, commissioning, optimization, and health checks. • Travel extensively across the US to customer sites, including multi-day on-site engagements and flexibility to support urgent situations. • Act as the L3 escalation point for Premium Support customers. • Work on-site during installations, go-lives, and live or near-live events. • Design and troubleshoot AV networks supporting Dante, AES67, NDI, and ST2110/IPMX. • Manage multicast environments, ensuring proper IGMP behavior, QoS, VLAN segmentation, and bandwidth control. • Support and troubleshoot PTP timing environments. • Handle multi-vendor interoperability challenges. • Perform deep technical analysis using packet captures and diagnostic tools. • Act as a trusted technical advisor on-site with customers and partners. • Collaborate with Systems Engineers and Sales teams for pre-sales support. • Document findings, solutions, and best practices. • Provide feedback to Product and Engineering on field observations and customer needs.

🎯 Requirements

• 5–10+ years of experience in network engineering, AV integration, or Professional Services. • Strong expertise in IP networking including multicast, VLANs, QoS, and switching. • Hands-on experience with AV over IP technologies: Dante, AES67, NDI. • Exposure to ST2110, IPMX, and PTP timing environments preferred. • Experience in AV environments such as corporate AV, live production, or broadcast. • Strong troubleshooting and diagnostic skills in complex, live environments. • Proven experience working on-site with enterprise customers and system integrators. • Willingness and ability to travel extensively across the US. • Strong written and verbal communication skills with both technical and non-technical audiences.

🏖️ Benefits

• Offers Equity • Offers Commission