Client Support Representative I – Product Support Representative I

🕒 June 17

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Net Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Net Health is a healthcare software company that provides specialized electronic health record (EHR/EMR) systems and advanced analytics for wound care, rehab therapy, value-based care, and occupational health. With over 30 years of experience, Net Health offers SaaS-based EHR solutions, predictive and clinical analytics, patient engagement tools, and system integrations designed to improve clinical outcomes, streamline workflows, ensure compliance, and optimize financial performance for healthcare providers across care settings.

📋 Description

• Analyze and resolve issues for clients using department guidelines and timeframes • Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services. • Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues. • Research required information using available resources. • Provide internal feedback to resolve issues and/or enhance product based on client. • Provide support for a suite of software applications. • Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures. • Handle inbound calls and create cases within the appropriate service level window following set guidelines and procedures. • Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers. • Follow up and make scheduled call backs to clients where necessary. • Participate in regularly scheduled internal training on Net Health products.

🎯 Requirements

• High School Diploma or equivalent GED • 0-2 years’ experience in a client service or technical support role; may have degree or equivalent. • Microsoft Office • 0-2 years’ experience as a user of common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, etc.)

🏖️ Benefits

• work-from-anywhere environment • unlimited PTO • comprehensive benefits package • employee resource groups • casual dress code • prioritized employee wellness • diversity and inclusion • new hire support • career development • educational assistance • employee referral bonus • progressive parental leave