Customer Support Manager

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🕒 June 15

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The Job Sauce

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🎯 Recruiter

B2B • Recruitment

The Job Sauce is a staffing and recruiting firm dedicated to helping individuals secure their ideal job and assisting companies in finding their perfect employees. With a focus on startups and high-growth tech companies, The Job Sauce partners with hiring managers to understand the qualities of their ideal candidates while also offering job seekers various services, including career coaching, resume writing, and interview training. Their goal is to leverage hiring data and innovative coaching techniques to enhance the job-seeking experience, ensuring both parties find fulfilling matches.

📋 Description

• Act as the primary escalation point for customer support issues • Handle complex customer inquiries via phone, email, and chat • Ensure a high-quality customer experience across all support channels • Lead, schedule, and support a team of part-time customer support representatives • Assist with hiring, onboarding, and training new support team members • Conduct regular coaching and performance feedback • Create documentation, SOPs, and training materials to improve consistency • Identify recurring customer issues and recommend solutions • Improve workflows, support processes, and internal communication • Partner with leadership, operations, and product teams to surface customer feedback • Help build a scalable support organization as the company grows • Diagnose and resolve product-related customer issues during live events • Become a subject matter expert on LoveStream's products and services • Document bugs, trends, and customer pain points • Collaborate with internal stakeholders to investigate and solve problems

🎯 Requirements

• 2+ years of customer support or customer experience in a technical environment • Experience managing or mentoring support team members • Strong verbal and written communication skills • Comfortable handling customer calls and escalations • Highly organized with exceptional attention to detail • Strong technical aptitude and ability to troubleshoot software/platform issues • Experience working in a fast-paced or high-growth environment

🏖️ Benefits

• Health, dental, vision insurance • Stock options