Lead, Conversation Design

October 27

Apply Now

Receive Emails with Similar Jobs

Netomi

WebsiteLinkedInAll Job Openings

Artificial Intelligence • Enterprise • SaaS

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2021-11

📋 Description

• Engage with clients to understand their business goals, customer personas, and resolution paths • Write, test, and refine AI prompts and system instructions to optimize clarity, tone, and model performance across different channels. • Define tone of voice guidelines, ensuring consistency with brand standards while adapting for channel (chat vs. SMS vs. voice). • Design experiences that gracefully handle multi-intent queries, context switching, and proactive interactions. • Partner with analytics teams to monitor live performance (containment, abandonment, sentiment) and use insights to continuously improve conversation flows. • Maintain libraries of reusable conversation patterns, error handling scripts, and test scorecards for internal consistency.

🎯 Requirements

• **Experience in Conversational AI: **2–4 years of experience designing AI Agents (voice, chat, email, and messaging) that balance user needs with technical requirements. • **Prompt Engineering & LLM Familiarity: **Understanding how large language models work and how to optimize prompts with examples, context, and constraints. • **Domain Expertise (Nice to Have): **Experience designing conversational experiences in regulated industries such as airlines, financial services, healthcare, or retail. • **Scalability & Frameworks: **Proven ability to design reusable frameworks, templates, and scalable patterns for enterprise-grade **deployments.** • **Prototyping & Innovation: **Experience creating multiple demos or prototypes showcasing cutting-edge capabilities of agentic AI. • **Communication Skills: **Exceptional written and verbal communication skills, with the ability to convey technical requirements and design decisions to internal and external stakeholders.