Solutions Architect

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Netomi

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2021-11

Artificial Intelligence • Enterprise • SaaS

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

📋 Description

• Serve as the primary technical partner to SIs and technology partners, enabling them to effectively position, demo, and deliver Netomi solutions • Develop and deliver partner training, workshops, and certifications to drive technical readiness and adoption • Act as a trusted advisor to partner technical teams across architecture, integrations, and deployment • Lead and support technical sales cycles, including solution design, demos, and hands-on POCs in partnership with Sales, Alliances, and Field CTO • Prototype, build, and adapt solutions in real time to meet customer requirements in complex enterprise environments • Troubleshoot and resolve technical blockers to accelerate deal progression and improve win rates • Ensure a smooth technical hand-off to CS and Delivery teams • Design scalable, enterprise-grade architectures leveraging APIs, integrations, and cloud platforms (AWS, Azure, GCP) • Translate customer and partner requirements into clear, actionable technical solutions aligned to business outcomes • Ensure solutions are aligned with best practices for performance, security, and scalability • Build and maintain repeatable technical assets (demo environments, reference architectures, integration templates, playbooks) • Enable partners to independently execute POCs and implementations over time • Standardize best practices to scale partner-led technical delivery • Represent Netomi in partner and customer engagements as a technical expert • Contribute to technical content, demos, and best practices that elevate Netomi’s position in enterprise AI conversations • Provide feedback to Product and Engineering teams based on partner and customer insights

🎯 Requirements

• 6-10+ years in Solutions Engineering, Solutions Architecture, or technical pre-sales roles • Strong hands-on experience with coding, APIs, integrations, and building real-world solutions/POCs • Ability to prototype, debug, and adapt solutions in live, high-pressure deal environments • Highly skilled at creating repeatable technical assets for partners, and understands how to smoothly hand-off to Customer Success and other delivery teams • Experience supporting enterprise sales cycles and engaging with both technical teams and executive stakeholders • Proven ability to translate complex technical concepts into clear business outcomes • Experience working with partners and SIs in co-sell motions • Strong understanding of: • AI/ML or LLM-based systems (preferred) • Cloud environments (AWS, Azure, GCP) • Scalable system design and integrations • Energized by working at the intersection of technology, sales, and partners

🏖️ Benefits

• Netomi is an equal opportunity employer committed to diversity in the workplace.