UX Researcher

🔥 16 hours ago

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Netomi

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2021-11

Artificial Intelligence • Enterprise • SaaS

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

📋 Description

• Plan and run formative research (discovery interviews, field studies, jobs-to-be-done analysis) that informs product strategy and roadmap decisions • Run validation research (usability testing, concept testing, beta feedback loops) to pressure-test designs before and after they ship • Partner with outbound and customer-facing teams to recruit participants and drive ongoing customer conversations • Mine insights from AI implementation teams and FDEs, turning frontline deployment pain points into actionable UX improvements • Synthesize findings into clear, prioritized recommendations that Product and Design can act on immediately • Build lightweight, repeatable research practices that scale with the team, including self-serve tools and insight repositories • Champion research rigor while moving at startup speed: right-sized methods, fast turnarounds, no research theater

🎯 Requirements

• 4–7 years of UX research experience, ideally on B2B/enterprise SaaS or technically complex products • Strong command of both qualitative and quantitative methods, and good judgment about which to use when • Experience researching with enterprise users and buyers, not just consumers • Ability to work independently: you scope your own studies, manage your own pipeline, and drive projects end to end • Excellent synthesis and storytelling skills; your readouts change decisions, not just inform them • Comfort with ambiguity and technical depth; curiosity about AI and how enterprises adopt it • Strong collaboration across Product, Design, Engineering, and go-to-market teams

🏖️ Benefits

• Equal opportunity employer committed to diversity