Customer Relationship Manager

Job not on LinkedIn

November 26

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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NetVendor

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Real Estate • Compliance • SaaS

NetVendor is a company specializing in vendor management and compliance solutions tailored exclusively for the real estate industry. They provide tools and services to property management companies (PMCs) that help manage vendor networks, reduce vendor-related risks, and streamline property maintenance operations. Their offerings include NetVendor Compliance, a service for vendor credentialing and risk management, and NetVendor Maintenance, which enhances property maintenance with mobile solutions, digital inspections, and resident engagement features. NetVendor aims to simplify and digitize property management processes, improving efficiency for multifamily property management and ensuring seamless operations from vendor sourcing to maintenance tasks.

51 - 200 employees

🏠 Real Estate

📋 Compliance

☁️ SaaS

💰 $52M Series C on 2000-05

📋 Description

• Coordinate closely with the Customer Onboarding Manager to ensure seamless transitions from implementation to long-term success • Conduct strategic alignment meetings (e.g., QBRs/EBRs) to reinforce value, adoption milestones, and future goals • Monitor customer adoption metrics, including vendor enrollment rates and usage health, to identify trends or risks • Proactively address underutilization through playbooks, outreach, and executive engagement • Equip and educate PMC customers with best practices to drive property-level engagement and vendor onboarding • Host value-add touchpoints (e.g., webinars, office hours, or check-ins) to sustain customer excitement and product usage • Collaborate with the Director of Customer Growth to surface and nurture cross-sell or upsell opportunities • Partner with Operations and customer enablement to enhance self-serve education and customer adoption resources • Share account insights with Sales and Marketing to inform campaigns and expansion targeting • Act as an internal advocate for assigned customers, representing their goals and challenges in roadmap and feature discussions • Maintain accurate records in HubSpot to ensure data integrity, forecasting accuracy, and visibility across teams

🎯 Requirements

• 5+ years of experience in customer success, account management, or client strategy within a B2B SaaS environment • Proven ability to drive product adoption, increase customer engagement, and improve retention metrics • Excellent relationship-building, executive communication, and strategic problem-solving skills • Experienced in leading strategic alignment meetings (e.g. QBRs) and building account growth plans • Skilled in cross-functional collaboration with Sales, Onboarding, and Support • Data-driven mindset, able to interpret usage and health metrics to drive proactive action • Proficient in HubSpot or similar CRM tools • Self-motivated, organized, and energized by partnering with customers to achieve measurable outcomes

🏖️ Benefits

• Medical, dental, and vision insurance • Health Savings Account • Long- and short-term disability insurance • Free basic life insurance • Generous paid time off policy • Paid holidays: 7 per year + 1 floating holiday • Maternity Leave • 401(k) with company match • Employee Assistance Program