AWS Engagement Manager

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NeuraFlash

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

Consulting • Manufacturing • Marketing

NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

📋 Description

• Own and manage customer relationships from a delivery perspective across the NeuraFlash, Part of Accenture portfolio • Provide direction, guidance, and oversight to project teams and serve as an escalation point • Ensure quality delivery, client satisfaction, security, and compliance requirements are met • Drive project or program direction from a product ownership standpoint • Advise customers on outcomes, value delivered, and further transformation opportunities • Participate in customer sales cycles, including discovery, scoping, estimates, staffing needs, and account growth planning • Transition customers from sales to delivery through SOW reviews, role definition, kickoffs, and onboarding • Coordinate staffing and mitigate staffing risks with operations, staffing, and business-unit leadership • Drive internal initiatives involving solution delivery capabilities, enterprise delivery methodology, and reusable assets • Champion AI-enabled delivery practices within approved tools and client data-handling requirements • Contribute at a leadership level, advocate for the brand, and help the company grow and scale

🎯 Requirements

• 10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives • 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment • 5+ years of experience architecting, selling, and delivering AWS solutions • Deep expertise in Contact Center or AWS-based solution design, such as Amazon Connect, and/or integrated CCaaS ecosystems • Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders • Hands-on experience designing end-to-end architectures across requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness • Strong understanding of the full SDLC and program governance • Experience shaping and managing distributed cross-functional solution teams, including developers, technical architects, business analysts, and QA resources • Strong commercial acumen, including creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions • Excellent communication and storytelling skills, including executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making • Travel up to 25% for customer projects and company events

🏖️ Benefits

• Remote and in-person work options • Flexible working arrangements • Travel opportunities, with anticipated travel up to 25% • Company events and team celebrations • Town halls and company meetings with executive participation