Customer Service Representative

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $20 - $22 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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New Era Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.

📋 Description

• Respond to participant inquiries about employer-sponsored savings and retirement plans • Assist clients with withdrawals, deposits, and retirement rollovers • Provide general information about the organization • Refer clients to specialists when needed • Receive, understand, resolve complaints, and offer solutions • Provide support and guidance while complying with internal policies • Perform additional related tasks as assigned by the Service Manager • Maintain strong client relationships through follow-up • Identify and suggest improvements to enhance services • Adhere to information security policies protecting data availability, integrity, and confidentiality • Work under the BPO Team Lead, within the stated BPO management hierarchy

🎯 Requirements

• High school diploma or equivalent • 1–3 years of experience in customer support, with a strong emphasis on opening support tickets and resolving customer issues via phone • Hands-on experience with ticketing systems and high-volume call handling is a significant plus • Good working knowledge of the Office Suite • Comfortable with technology • Group Savings and Retirement product knowledge is an asset • Strong, clear and effective English and French written and verbal communication skills • Fluency in French and English, spoken and written • Ability to work sitting down for a long period of time • Ability to type at least 30–40 words per minute • Microsoft Word, Excel, Outlook, SharePoint, and PowerPoint knowledge

🏖️ Benefits

• Computer equipment provided • No sales or solicitation • 37.5 hours per week, Monday to Friday • Dynamic work environment and great team • Paid training • Quick onboarding • Two paid sick days (after 3 months of employment) • Two weeks of vacation • RRSP program (available after 6 months of employment) • Paid holidays • Group insurance (available after 3 months)