Customer Service Representative

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $20 - $22 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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New Era Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.

📋 Description

• Respond to customer inquiries regarding their telecommunications plans and services. • Assist customers with telecommunications products and issues they encounter. • Review customer accounts and assess their needs. • Provide general information about the organization. • Direct customers to specialists when necessary. • Receive, understand, and resolve complaints, and propose solutions. • Advise customers and recommend products and services suited to their needs. • Provide information about current products, services, and promotions. • Schedule and confirm appointments with customers. • Create, complete, and correct order forms according to customer requests. • Identify and suggest improvements to optimize services. • Comply with the information security policy to ensure the availability, integrity, and confidentiality of data. • Perform other duties as required. • Report directly to the BPO Team Leader.

🎯 Requirements

• High school diploma or equivalent. • 1 to 3 years of customer support experience, with a particular focus on creating support tickets and resolving customer issues by phone; hands-on experience with ticketing systems and managing a high volume of calls is a strong asset. • User experience and solid working knowledge of the Microsoft Office suite. • Comfortable working with technology. • Knowledge of telecommunications products is an asset. • Strong written and verbal communication skills in English and French. • Fluency in French and English, both spoken and written. • Ability to remain seated for extended periods. • Typing speed of at least 30 to 40 words per minute. • Proficiency with Microsoft products and operating systems, including Word, Excel, Outlook, SharePoint, and PowerPoint. • Experience with Genesys Cloud CX is an asset.

🏖️ Benefits

• Computer equipment provided. • No sales or cold-calling responsibilities. • Minimum of 20 hours per week, Monday to Friday. Flexibility to work up to 37.5 hours occasionally, as needed. • Dynamic work environment and great team. • Paid training. • Fast onboarding. • Two paid sick days after three months of employment. • Two weeks of vacation. • RRSP plan available after six months of employment. • Paid statutory holidays. • Group benefits available after three months.