Solution Architect – ITOM

November 3

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NewRocket

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Enterprise • Technology • Security

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

501 - 1000 employees

🏢 Enterprise

🔐 Security

📋 Description

• Lead the design and architecture of ServiceNow ITOM solutions (Discovery, Service Mapping, Event Management, Cloud Insights, Health Log Analytics, and CMDB). • Translate business and technical requirements into solution architectures and implementation roadmaps aligned with customer objectives. • Serve as the technical authority across ITOM engagements, ensuring quality, scalability, and adherence to platform best practices. • Collaborate with NewRocket’s Delivery, AI, and ITAM teams to create integrated, end-to-end digital operations solutions. • Conduct technical workshops and stakeholder sessions to define integration needs, infrastructure dependencies, and success metrics. • Develop architectural diagrams, data flow maps, and deployment frameworks that enable consistency and reuse across projects. • Host advisory and design sessions for CSDM and CMDB modeling to ensure high data fidelity. • Guide teams through complex troubleshooting, performance optimization, and solution validation. • Contribute to pre-sales, proposals, and solution demonstrations as a subject-matter expert. • Stay current on ServiceNow and AI-driven observability innovations to evolve NewRocket’s solution offerings.

🎯 Requirements

• 5+ years of experience designing and implementing ServiceNow ITOM solutions in enterprise environments. • Proven experience with Discovery, Service Mapping, Event Management, CMDB design, Cloud Insights, and/or AIOps. • Strong understanding of network topology, cloud services (AWS, Azure, GCP), monitoring tools (e.g., SolarWinds, Dynatrace, Splunk), and integration protocols (REST, SOAP, SNMP, SSH, WMI). • ServiceNow certifications preferred: CIS-Discovery, CIS-Event Management, CIS-Service Mapping, CSA, CAD. • Experience leading technical workshops, defining requirements, and mentoring implementation teams. • Excellent communication skills—able to simplify complex concepts for executives and guide developers with precision. • Collaborative mindset and passion for helping clients modernize operations through automation and AI.

🏖️ Benefits

• Access continuous learning through our ServiceNow Academy, mentorship programs, and certification pathways. • Thrive in a flexible, remote-first culture built on trust, creativity, and collaboration. • Work with an award-winning Elite Partner shaping the future of ServiceNow + AI.