Systems Support Analyst, Junior

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November 24

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NEXDOM healthtech

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Healthcare Insurance • SaaS • B2B

NEXDOM healthtech is a Brazilian health technology company that provides software and services to transform the management of health plans and operator operations, with a strong specialization in the Sistema Unimed ecosystem. Their solutions include health-plan administration, authorization and attendance workflows, SUS reimbursement processing, beneficiary and corporate portals, relationship and ombudsman management, business intelligence (DataHealth), negative letter handling, online health declarations, and a configurable business rules engine for fraud control and cost management. NEXDOM offers implementation and integration services aligned with ANS and Unimed Brasil regulations, positions itself as a market leader for Unimed customers, and focuses on agile, low-risk deployments and scalable, usage-based pricing.

201 - 500 employees

Founded 2024

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

📋 Description

• Respond to and resolve client questions and requests, ensuring prompt, efficient, and empathetic service. • Log and track tickets in the system, ensuring resolution within established deadlines. • Identify and report recurring issues, contributing to continuous improvement of processes and systems. • Collaborate with internal teams (technical support, development, customer success) to ensure the best user experience. • Stay up to date on system features and new processes to provide consultative and effective support.

🎯 Requirements

• Basic knowledge of ticketing tools and management systems (e.g., Jira, Freshdesk, Zoho or similar). • Familiarity with productivity suites such as Microsoft Office (Word, Excel, Outlook) or Google Workspace. • Basic IT knowledge, including use of operating systems and web browsers. • Strong verbal and written communication skills. • Organized, detail-oriented, and able to prioritize tasks. • Proactive and able to work well in a team. • Customer service or technical support courses (desirable). • Certifications such as ITIL Foundation or similar (a plus). • Knowledge of healthcare management processes (desirable).

🏖️ Benefits

• Health insurance for you and your dependents (no monthly premium 👀) • Dental plan for you and your dependents (no monthly premium 👀) • Meal/Food allowance • Totalpass • Emotional wellness program for you and your dependents • Life insurance • Day off during your birthday month • Tuition assistance • Work-from-home allowance • Transportation allowance • Parking allowance • Flexible hybrid or remote work options.