Senior Technical Account Manager, Greater St. Louis Area

🕒 3 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Venture Round on 2015-02

Healthcare • Consulting • Healthcare Insurance

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• Serve as the dedicated strategic advisor, operational anchor, and technical champion for key ambulatory partners • Own account operational stabilization and relationship recovery • Partner with executive leadership, clinic administrators, clinical end-users, and IT teams • Restore confidence and establish predictable EHR/PM workflows • Resolve long-standing friction points and align software solutions with healthcare objectives • Support solutions, provide technical guidance, and advocate for customers • Maintain operationally healthy environments while reducing cost and complexity • Develop trusted customer relationships and understand business needs and technical challenges • Drive technical discussions regarding incidents, trade-offs, and risk management • Collaborate with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives • Review service disruptions and metrics • Proactively solve problems and identify customer opportunities • Develop methods, techniques, and evaluation criteria for obtaining results • Provide ongoing maintenance, including updates, patching, and antivirus updates • Troubleshoot hardware, software, operating system, and application-related issues • Conduct performance monitoring, systems health checks, and capacity planning • Report project or task progress to stakeholders • Identify and document issues before client impact • Drive product improvement across organizational teams • Support client gap analysis between current and future states • Configure solutions to meet client needs • Perform other duties supporting the overall position objective

🎯 Requirements

• Bachelor's degree, or any combination of education and experience which would provide the required qualifications • 5 years' relevant experience as Technical Account Manager or similar • Cloud hosting expertise, with a preference towards AWS knowledge and certifications • Experience in the medical field preferred • Knowledge of troubleshooting hardware, software, operating systems, and application-related issues • Knowledge of performance monitoring, systems health checks, and capacity planning • Knowledge of cloud hosting, AWS, and Microsoft Office • Skills in leadership through critical incidents, communication, organization, problem solving, collaboration, technical acumen, and customer focus • Ability to work effectively in a fast-paced environment, prioritize workload, multitask, and meet deadlines

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