Head of Claims Operations & Technology

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October 9

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Next Insurance

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Insurance • Finance • B2B

Next Insurance is an innovative insurance provider specializing in offering tailored insurance solutions for small businesses. They leverage technology to simplify the process of getting insured, making it more accessible and efficient for entrepreneurs. Next Insurance aims to provide transparent, affordable, and easy-to-understand insurance policies that meet the unique needs of small business owners.

501 - 1000 employees

Founded 2016

💸 Finance

🤝 B2B

📋 Description

• Effectively manage multiple departmental relationships across a highly matrixed organization within a large, international insurance group. • Create and monitor Claim’s Budget in partnership with finance. • Partner with critical team members and cross-functional business partners (Product, Engineering, Information Systems) as the primary driver of technology adoption and improvement within the claims organization. • Work with internal team members and cross-functional partners in our Data Science group to source data delivery to the Claim’s Org for a variety of use cases and lead Claim’s content creation for key stakeholders. • Manage vendor portfolio for third-party vendors spanning everything from FNOL to engineering services. Build effective relationships, drive exceptional outcomes, and deliver against cost goals in this space. • Work closely with internal Compliance, Legal, and Risk Management teams to enable consistent execution against everything from SOX controls to third-party audit execution on behalf of major capital providers. Enable our internal quality audit team to continue to uplevel our collective work product through effective evaluation. • Coordinate critical Claim’s communication, both internal and external, such as Claims All Hands, technology, vendor rollouts, and overall to the balance of the NEXT enterprise.

🎯 Requirements

• BS/BA Degree required • 10+ years of experience in the Claims Operations space, with 5+ years leading others • Strong written and oral communication skills required, as well as strong interpersonal, analytical, investigative, and negotiation skills • Data-driven orientation with the ability to use insights to recognize themes and drive strong business results • Track record of effectively solving unique and challenging business problems • Experience leading multiple distributed teams, preferably within a fully remote or hybrid environment • Ability to collaborate with cross-functional teams to achieve business results • Team orientation that emphasizes building strong working relationships and contributing to a positive work environment • High degree of comfort with navigating ambiguous environments; willingness to dive in and assist coworkers with workloads or contribute to novel organizational needs/projects when needed • Relentless focus on continuous improvement and very receptive to continually leverage new Claim’s technology tools, including both proprietary and off-the-shelf software systems • Some travel capability, up to 15% of capability • All other duties as assigned*

🏖️ Benefits

• Partially subsidized medical plan • Fully subsidized vision/dental options • Life insurance • Disability insurance • 401(k) • Flexible paid time off • Parental leave and more.