Senior AI Client Services Project Manager, CX

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👷‍♀️ Project Manager

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and customer expectations. • Build and maintain project plans, schedules, RAID logs, and core delivery documentation. • Communicate project status, risks, and dependencies to customers and internal stakeholders. • Support escalation handling with professionalism and timely follow‑through. • Coordinate cross‑functional teams through the project lifecycle. • Contribute to PMO best‑practice adoption and continuous improvement efforts. • Adjust project plans based on changing priorities or customer needs.

🎯 Requirements

• 5+ years managing customer‑facing software or SaaS delivery projects. • Experience delivering projects across Agile, Waterfall, or hybrid methodologies. • Exposure to technical, SaaS, and/or AI/GenAI project environments. • Strong problem‑solving and risk‑management abilities. • Effective communication, organization, and stakeholder‑engagement skills. • Proficiency with project management tools (MS Project, Salesforce, Rocketlane, Power BI preferred). • PMP certification preferred.

🏖️ Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.