NICE
5001 - 10000 employees
Founded 1991
☁️ SaaS
🤖 Artificial Intelligence
📡 Telecommunications
SaaS • Artificial Intelligence • Telecommunications
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Solution Architect
🕒 May 8
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NICE
5001 - 10000 employees
Founded 1991
☁️ SaaS
🤖 Artificial Intelligence
📡 Telecommunications
SaaS • Artificial Intelligence • Telecommunications
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
📋 Description
• Design, build, and implement advanced Conversational AI solutions for customers and partners. • Manage high-impact projects and provide deep technical insights. • Ensure customers achieve maximum value from platform. • Drive complex projects from pilot/Proof of Concept (PoC) to full implementation. • Provide cutting-edge technical solutions and tackle advanced technical challenges. • Collaborate with cross-functional teams to support business development and contribute insights. • Deliver technical training, workshops, and best practices to empower customers and partners. • Develop precise technical documentation and ensure resolution of complex issues.
🎯 Requirements
• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries. • Proven experience with Cognigy or equivalent Conversational AI platforms. • Demonstrated ability to resolve complex technical challenges. • Strong capability to align technical solutions with business objectives. • Exceptional ability to communicate technical concepts effectively. • Applicants must be authorized to work in the United States without sponsorship. • Proficient in JavaScript and Python; experience with back-end integrations. • Front-End Design: HTML and CSS • Back-End Development: server-side applications and data manipulation.
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
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