Sales Support Representative

Job not on LinkedIn

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $65k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Noctrix Health, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Noctrix Health, Inc. is a pioneering company focused on developing next-generation, clinically validated wearable therapeutics aimed at managing chronic neurological disorders. With a mission to address the unmet needs of individuals living with such conditions, Noctrix combines expertise from seasoned medical device experts, neuroscientists, and engineers to deliver innovative therapies that enhance user experience. The company's flagship product, Nidra, has received FDA Breakthrough Device Designation and is designed for conditions like Restless Legs Syndrome, representing a promising advancement in wearable health technology.

📋 Description

• Communicate with healthcare providers and clinic staff via phone, email, and fax to obtain required patient documentation • Proactively follow up on missing or incomplete information to ensure timely order progression • Serve as a primary point of contact for clinic navigators, referral coordinators, and administrative staff • Build strong relationships with clinic teams and develop an understanding of their workflows to improve communication and responsiveness • Review incoming documentation for accuracy, completeness, and compliance with applicable requirements • Track and manage patient orders from initiation through completion, coordinating with reimbursement, operations, and clinical support teams to resolve issues • Use Salesforce or a similar CRM to document interactions, track order progress, and maintain accurate, timely records • Monitor dashboards and reports to prioritize outreach, follow-ups, and outstanding documentation needs • Collaborate with Territory Managers and Associate Sales Representatives to support regional efforts and provide account updates • Assist in onboarding new clinics and guiding staff through patient documentation requirements • Identify workflow inefficiencies and recommend improvements to order processing and the clinic experience • Share recurring trends, barriers, and opportunities with sales and operations teams • Ensure all activities comply with HIPAA requirements and company policies for handling protected health information

🎯 Requirements

• 1–3 years of experience in healthcare, sales support, customer service, or a related field • Experience with Salesforce or similar CRM systems preferred • Familiarity with HIPAA requirements and handling protected health information • Strong verbal and written communication skills • Excellent organizational skills and attention to detail • Ability to manage multiple priorities with urgency and accuracy in a fast-paced environment • Strong relationship-building and interpersonal skills • Proactive approach to problem-solving and following through on outstanding tasks • Ability to work independently in a remote environment and collaborate across sales and operations teams

🏖️ Benefits

• Annual Bonus Eligibility

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