Call Center Manager

April 27

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Nomad Internet

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Telecommunications • eCommerce • Gaming

Nomad Internet is a leading provider of high-speed wireless internet services designed specifically for rural areas and mobile users. They offer a range of plans with unlimited data, no contracts, and no credit checks, making it easy for users to access fast internet anywhere they go. With features like portable modems, low latency suitable for gaming and streaming, and robust security measures, Nomad Internet aims to deliver seamless connectivity for both home and on-the-road users.

51 - 200 employees

Founded 2017

📡 Telecommunications

🛍️ eCommerce

🎮 Gaming

📋 Description

• This is a remote position. • Location: Remote (U.S.-based preferred) • Reports to: Chief Executive Officer • Type: Full-Time • About Nomad Internet Nomad Internet is the nation’s largest wireless internet provider focused on serving rural homes, off-grid properties, RV travelers, and anyone underserved by traditional ISPs. • We combine cutting-edge fixed wireless technology with responsive, real-human support to deliver connectivity where others don’t.

🎯 Requirements

• 5+ years in a customer service management or call center leadership role • Experience managing third-party contact centers or outsourced teams • Strong understanding of call center metrics, quality assurance, and workforce optimization • Excellent written and verbal communication skills; able to coach reps and present to leadership • Calm under pressure with strong organizational skills and an eye for process improvement • Tech-savvy, ideally with experience in systems like Zendesk, Freshdesk, Aircall, or similar • Telecom or wireless industry experience is a plus