Merchant Operations Specialist

Job not on LinkedIn

🕒 October 5

🇺🇸 United States – Remote

💵 $48k - $72k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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North

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

North is a comprehensive payment solutions provider. Specializing in point of sale systems, payment processing, and merchant services, North offers a wide array of products to streamline business operations both online and offline. Their services include secure mobile payments, ecommerce gateways, POS solutions, and back-office tools such as invoicing, reporting, inventory management, and customer loyalty programs. North supports diverse industries, including retail, restaurants, healthcare, gaming, and more, with robust solutions tailored to specific business needs. They offer scalable options for enterprises and franchises and provide APIs for developers to create integrated payment solutions. Committed to security, North ensures all transactions are PCI DSS-validated with advanced encryption and tokenization.

📋 Description

• Manage intake of new product account boards from external partners and internal sales, ensuring software, pricing, and request details are set up • Facilitate onboarding and training for new partnerships • Review and manage pricing quotes with the internal sales team and PayTrace customers • Communicate underwriting and risk matters to sales teams when supporting new merchants or partner boards • Maintain working knowledge of company applications and products to enhance customer engagements • Manage and respond to escalated product or feature issues from sales teams • Provide proactive, high-touch service to high-value customers • Collaborate with sales and cross-functional departments to identify, report, and resolve escalated customer issues • Maintain department SLAs by managing activation of new business and supporting efficient customer onboarding • Manage knowledge-base content and communicate updates • Investigate root causes of sales-support issues and identify improvement solutions • Assist in developing and documenting processes and procedures

🎯 Requirements

• Bachelor’s degree or equivalent experience • 2+ years of experience in merchant customer service and processing, preferably in the B2B space • High standards of honesty and integrity • Strong attention to detail • Process-efficiency focus • Strong interpersonal skills and high levels of customer service for internal and external partners • Ability to identify and seize opportunities for synergy and integration • Ability to establish clear responsibilities and processes for monitoring work and measuring results • Accountability for self and others • Ability to plan and prioritize work to meet commitments aligned with organizational goals • Up to 10% travel

🏖️ Benefits

• Equal-opportunity employer • Travel requirements up to 10%