NorthBay Solutions
Cloud Migration • Artificial Intelligence • SaaS
NorthBay Solutions is a fast-growing AWS-focused consulting firm that specializes in cloud migration, AI & machine learning, data lake and analytics solutions, and managed services. With over ten years of experience and AWS competency certifications, they navigate the complexities of modern cloud infrastructures to help businesses achieve their goals effectively. NorthBay Solutions provides tailored strategies for cloud application development, DevOps enablement, and data modernization, ensuring robust support for various industries such as healthcare, finance, and education.
201 - 500 employees
Founded 2007
🤖 Artificial Intelligence
☁️ SaaS
Lead Developer – Amazon Connect
Job not on LinkedIn
November 6
NorthBay Solutions
Cloud Migration • Artificial Intelligence • SaaS
NorthBay Solutions is a fast-growing AWS-focused consulting firm that specializes in cloud migration, AI & machine learning, data lake and analytics solutions, and managed services. With over ten years of experience and AWS competency certifications, they navigate the complexities of modern cloud infrastructures to help businesses achieve their goals effectively. NorthBay Solutions provides tailored strategies for cloud application development, DevOps enablement, and data modernization, ensuring robust support for various industries such as healthcare, finance, and education.
201 - 500 employees
Founded 2007
🤖 Artificial Intelligence
☁️ SaaS
📋 Description
• Design and deliver cloud-based contact center applications leveraging AWS and Amazon Connect • Architect and implement Amazon Connect solutions for call center operations • Develop IVR workflows, custom integrations, and serverless backends using AWS Lambda • Collaborate with global teams to build, test, and deploy production-ready contact center applications • Leverage AWS native services for scalability, security, and performance optimization • Lead technical discussions, provide code reviews, and ensure best practices across development cycles
🎯 Requirements
• 8+ years of total IT experience with a strong development background • 3+ years of experience working on Amazon Connect implementations • Expertise in AWS Cloud ecosystem (Lambda, Lex, DynamoDB, S3, CloudWatch, API Gateway) • Strong understanding of telephony concepts, call routing, and SIP protocols • Experience integrating contact center systems with CRM or ERP solutions • AWS Developer / Architect certification (preferred) • Knowledge of AI/ML integration, chatbots, or voice bots using Amazon Lex (preferred) • Hands-on experience with automation, monitoring, and analytics tools for contact centers (preferred)
🏖️ Benefits
• Critical experience on cutting-edge technology projects • Environment that breeds talent and encourages high-quality performance • Work on sophisticated projects for well-known organizations
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