Technical Account Manager

🕒 September 9

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Northbeam

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

📣 Marketing

📦 Logistics

💼 Consulting

💰 $15M Series A on 2022-08

Marketing • Logistics • Consulting

Northbeam is a marketing intelligence platform that specializes in multi-touch attribution and media mix modeling, powered by machine learning, to enhance profitable growth. The platform offers tools like omnichannel planning, real-time data analytics, and creative analytics to optimize ad spends, improve cross-channel performance, and drive growth for ecommerce brands. Trusted by top brands, Northbeam provides data-driven insights into customer journeys and ad performance with a focus on first-party data. Its solutions help businesses understand conversion paths, optimize budget mixes, and tackle creative fatigue for maximum return on ad spend.

📋 Description

• Partner with Customer Performance across a portfolio of existing customers, contributing technical context to account strategy, risk, and customer conversations • Own the technical health of customer accounts, including configuration, tracking, integrations, data ingestion, and reporting pipelines • Proactively identify data quality issues, configuration drift, pipeline failures, and other technical risks • Diagnose customer-specific issues by tracing data flows, validating assumptions, reviewing technical evidence, and isolating root causes • Resolve issues directly within scope and escalate other issues through Support or Solutions Engineering with clear context, evidence, impact, and next steps • Stay accountable through resolution and translate technical findings into customer-facing guidance • Create reusable health checks, documentation, and runbooks • Surface recurring patterns for standardization, productization, or process improvement

🎯 Requirements

• Experience in a technical, post-sale customer-facing role (Technical Account Manager, Technical Customer Success Manager, Solutions Engineer, Implementation Engineer, Support Engineer, or similar) • Strong troubleshooting and root-cause analysis skills • Technical fluency across data flows, integrations, APIs, web tracking, ecommerce infrastructure, and data pipelines • Comfort using logs, queries, APIs, dashboards, and lightweight scripts to investigate issues, validate data, and test assumptions • Ability to manage technical health across a portfolio of customers and prioritize by severity and business impact • Clear written and verbal communication for technical and non-technical audiences • Strong collaboration skills across Customer Performance, Support, Solutions Engineering, Product, and Engineering

🏖️ Benefits

• Equity package • Comprehensive healthcare benefits (medical, dental, and vision) • 401(k) plan • Flexible PTO policy • 12 company-paid holidays • 12 weeks of paid parental leave • $500 work-from-home stipend • Remote-friendly work arrangement