Customer Happiness Manager

Job not on LinkedIn

🕒 July 20

🗽 New York – Remote

🗽 New York – Remote

💵 $70k - $87k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Nory

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏨 Hospitality

🍽️ Food & Beverage

💼 Consulting

Hospitality • Food & Beverage • Consulting

<Nory> Nory is an AI-powered SaaS platform that centralises restaurant operations into a single system to reduce waste, cut labour costs, and improve margins. It offers modules for inventory management, workforce scheduling, payroll, business intelligence and integrations with POS and accounting systems, and also provides hospitality-focused financing. Nory serves independent restaurants, franchise networks, multi-location and enterprise groups with tools and AI recommendations to streamline operations and scale efficiently.

📋 Description

• Communicate with families via phone, email, and chat to resolve inquiries, deliver exceptional support, and foster lasting brand loyalty. • Recruit, train, mentor, and manage an additional customer support team member to effectively delegate daily operational tasks. • Nurture the NORY family community through creative, proactive engagement initiatives that extend beyond regular support (e.g., tailored newsletters, family outreach). • Oversee customer-related administrative duties, including data entry, operational reporting, and assisting with student programming and scheduling. • Lead strategic initiatives such as partnership development, community events, enrollment optimization, and cross-functional process improvements.

🎯 Requirements

• 5+ years of experience in customer success, customer support, account management, or marketing. • Relationship-Driven: Exceptional empathy and communication skills, with a proven track record of building long-term community relationships. • Strategic Problem-Solver: Highly proactive in transforming customer insights into operational improvements, with a solution-oriented mindset. • High-Agency Leader: Purposeful, results-driven, and highly accountable to deadlines and commitments. • Growth Mindset: Deeply receptive to feedback, continuously learning, and dedicated to working as a collaborative team player. • Market Insight (Plus): Extensive experience navigating or working within the NYC parenting or education market is highly preferred.

🏖️ Benefits

• Comprehensive Health, Dental, and Vision benefits. • 401(k) plan eligibility available for staff after 12 months of service. • Generous Paid Time Off (PTO) program. • Paid holidays.