Customer Care Supervisor

🕒 September 10

🗽 New York – Remote

🗽 New York – Remote

💵 $55.1k - $82.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Novanta Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Novanta Inc. is a leading technology company that provides mission-critical solutions in the Medical and Advanced Industrial markets. With over 30 years of experience, Novanta partners with original equipment manufacturers (OEMs) worldwide offering a wide range of products including medical devices, precision motion systems, laser and beam steering technologies, as well as machine vision components. The company is known for its innovation, providing intelligent and reliable solutions in precision motion, laser processing, robotics, and automation technologies. Novanta serves principal markets in North America, Europe, and Asia Pacific, and is a publicly traded company on Nasdaq under the ticker symbol 'NOVT'.

📋 Description

• Lead, coach, and develop a team of Customer Care Representatives • Oversee day-to-day customer care operations, including workload management, service execution, performance monitoring, and adherence to service standards • Resolve escalated customer issues by collaborating with customers and cross-functional teams • Identify solutions, remove barriers, and ensure timely issue resolution • Drive continuous improvement using customer insights, service metrics, and operational data • Enhance team effectiveness, customer satisfaction, and overall business performance • Collaborate with Sales, Operations, Engineering, and Supply Chain to drive customer satisfaction through order management, issue resolution, and service excellence • Support customer retention and growth of Novanta’s Positioning Solutions business

🎯 Requirements

• Proven ability to lead, coach, and develop teams through clear expectations, performance management, accountability, engagement, and continuous learning • Demonstrated success delivering exceptional customer experiences, building trusted customer relationships, and driving customer satisfaction, retention, and service quality • Strong analytical, problem-solving, and organizational skills • Ability to manage competing priorities, leverage data to guide decisions, and drive process improvements in a fast-paced environment • Demonstrated ability to leverage business systems, data, reporting tools, automation, and AI-enabled technologies • Ability to improve team productivity, customer responsiveness, operational efficiency, and decision-making through digital adoption and insights • Ability to remain in a stationary position for extended periods while working at a computer or on the phone • Ability to operate standard office equipment • Ability to lift up to 10 pounds if required

🏖️ Benefits

• Competitive quarterly sales compensation based on achievement to plan • Full range of medical, financial, and other benefits • Equal employment opportunity and affirmative action workplace