Bilingual Customer Service Representative, Part-time

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NQX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

🤝 B2B

🏢 Enterprise

B2B • Enterprise

NQX is a customer experience (CX) services and digital solutions company formed by the merger of Nordia and Quantrics. It provides contact center outsourcing, CX consulting, and end-to-end digital product development and integration to major brands, managing over 20 million customer interactions annually with a team of roughly 10,000 professionals across Canada and the Philippines. NQX emphasizes leveraging technology to enhance — not replace — human customer experiences and offers bilingual support in English and Canadian French.

📋 Description

• Provide exceptional support for event-related inquiries and coordination • Assist with ticketing, scheduling, and transactions for events • Troubleshoot issues with tickets and escalate as necessary • Communicate updates and information to customers via phone and email • Manage multiple requests with attention to detail

🎯 Requirements

• Fluently bilingual in English and French • Availability to work Monday to Sunday, 10:00am to 8:00pm • Secure, quiet workspace with high-speed internet (25 MBPS minimum) • Tech-savvy multitasker • Excellent communicator • Detail-oriented problem-solver • High school diploma or equivalent

🏖️ Benefits

• Medical insurance after six months • Dental insurance after six months • Life insurance after six months • Enhanced RRSP participation • Preferential insurance pricing • Paid training and development