Customer Service Representative

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🕒 4 days ago

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NQX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

🤝 B2B

🏢 Enterprise

B2B • Enterprise

NQX is a customer experience (CX) services and digital solutions company formed by the merger of Nordia and Quantrics. It provides contact center outsourcing, CX consulting, and end-to-end digital product development and integration to major brands, managing over 20 million customer interactions annually with a team of roughly 10,000 professionals across Canada and the Philippines. NQX emphasizes leveraging technology to enhance — not replace — human customer experiences and offers bilingual support in English and Canadian French.

📋 Description

• Provide telephone assistance on behalf of a government entity by answering citizen informational needs. • Provide a warm, informed and solution-oriented service to each citizen requiring a phone assistance. • Kindly assist people by answering their questions related to administrative document renewal processes. • Scheduling in-centre appointments. • Directing them to another service, if needed. • Handle calls with discretion and confidentiality.

🎯 Requirements

• You speak English fluently. • Be available during the following business hours: Monday to Friday from 9:30 am to 6:00 pm. (ATL). • Full-time (35 à 40 hours) positions are available. • At home, have a high-speed internet connection of at least 25 MBPS and a secure, quiet space. • Ability to perform various tasks simultaneously and proficiency with navigating multiple computer applications. • Excellent communication and interpersonal skills – you enjoy helping and interacting with people!

🏖️ Benefits

• Salary of $17.00/hour • Fully paid training • Complete benefits package after six months, including a comprehensive insurance (medical, dental and life) • Additional RRSP contributions • Significant discounts on insurance products and services