Bilingual Customer Service Representative

🕒 June 8

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International SOS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1985

⚕️ Healthcare Insurance

📋 Compliance

🔐 Security

💰 Venture Round on 2007-12

Healthcare Insurance • Compliance • Security

International SOS is a leader in health and security services, dedicated to protecting individuals and organizations from health and security threats. With over 40 years of experience, they provide comprehensive travel risk management solutions and 24/7 assistance to help businesses safeguard their employees' wellbeing globally. Serving over 9,000 organizations in 90 countries, International SOS emphasizes proactive health management and crisis response, ensuring organizations can navigate and mitigate risks effectively.

📋 Description

• Deliver polished, professional service via phone, email, and chat • Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits • Book and manage customized travel for flights, hotels, and car rentals using GDS systems • Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries • The goal of this role is to provide professional, seamless customer experience with every interaction.

🎯 Requirements

• Strong geographical knowledge and genuine passion for travel • A passion for helping customers and solving problems • Strong communication and interpersonal skills • The ability to multitask across multiple systems and requests • Attention to detail and strong time management • Comfort working in a fast-paced, performance-driven environment • Relevant Travel Industry Certification may be required, in accordance with local requirements • Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued • Hospitality, travel, or loyalty program experience is highly valued • Minimum of 2 years of travel, airline, or hospitality experience • Minimum of 2 years of interactive customer service experience • Call center (1+ year) or high-volume service experience preferred • Personal global travel experience is an asset • Must located in New Brunswick, Canada • Flexibility to work variable shifts in a 24/7 operation (including evenings, weekends, and holidays • Have a private work-from-home environment with reliable hardwired internet • Ability to pass required background screening • High school diploma or equivalent is required.

🏖️ Benefits

• Competitive hourly rate + performance-based incentives • Full-time (40 hours/week), Fixed Schedules • Paid training • RRSP Match • Medical, Dental & Vision benefits • Paid time off • Remote Work from home opportunity • No sales required