Governmental Service Customer Support, French/Bilingual

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NQX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

NQX is a customer experience (CX) services and digital solutions company formed by the merger of Nordia and Quantrics. It provides contact center outsourcing, CX consulting, and end-to-end digital product development and integration to major brands, managing over 20 million customer interactions annually with a team of roughly 10,000 professionals across Canada and the Philippines. NQX emphasizes leveraging technology to enhance — not replace — human customer experiences and offers bilingual support in English and Canadian French.

📋 Description

• Answer calls from customers regarding their upgrade to a communicating meter • Call customers for follow-ups and to schedule technician appointments • Manage complaints and claims regarding service delivery professionally • Support varied clientele through empathetic and committed customer service

🎯 Requirements

• Bilingual in French and English • Interact with French- and English-speaking people in Québec • Answer calls in English 10% to 15% of the time • Available to work 5 days a week, 20 to 40 hours • Availability Monday to Sunday between 8:00 a.m. and 8:30 p.m.; Saturday between 9:00 a.m. and 5:00 p.m. • High-speed internet connection of at least 25 MBPS • Secure, quiet workspace within the province of Québec • Ability to work in a computerized environment and multitask • High school diploma or equivalent completed

🏖️ Benefits

• Hourly bonus for Saturday work • Fully paid training program • Full benefits package after six months, including comprehensive insurance (medical, dental and life) • Enhanced RRSP participation • Preferential pricing on insurance • Work from home • Equipment provided • Sundays free