Part-time Bilingual Customer Service Representative

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NQX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

NQX is a customer experience (CX) services and digital solutions company formed by the merger of Nordia and Quantrics. It provides contact center outsourcing, CX consulting, and end-to-end digital product development and integration to major brands, managing over 20 million customer interactions annually with a team of roughly 10,000 professionals across Canada and the Philippines. NQX emphasizes leveraging technology to enhance — not replace — human customer experiences and offers bilingual support in English and Canadian French.

📋 Description

• Assist customers with questions about booked events, ticket access, refunds, and reservations • Provide first-point-of-contact support for clients and partners regarding event-related inquiries and coordination • Assist with ticketing and scheduling • Troubleshoot missing or invalid tickets and initiate escalation when needed • Keep customers informed and updated by phone and email • Manage multiple requests efficiently while maintaining attention to detail and a positive customer experience

🎯 Requirements

• Fluent spoken and written English and French • Able to work Monday to Sunday from 10:00am to 8:00pm • Availability for 20 to 40 hours per week • Secure, quiet home workspace • High-speed internet with minimum 25 Mbps • Adequate job performance in a remote environment • Comfortable navigating multiple systems and multitasking • Clear, concise, and professional communication • Strong attention to detail and problem-solving ability • High school diploma or equivalent

🏖️ Benefits

• Hourly bonus for weekend work • Medical, dental, and life insurance after six months • Enhanced RRSP participation after six months • Preferential insurance pricing after six months • Fully paid training • Ongoing support and development • Work from home • Employer-provided equipment