Numa
51 - 200 employees
🚘 Automotive
☁️ SaaS
🤝 B2B
💰 $32M Series B on 2024-09
Automotive • SaaS • B2B
Numa is an AI-driven communications and workflow platform for automotive dealerships. It provides Voice AI that answers calls with the customer's full history, an Appointment Agent that books service appointments into real open slots, call intelligence and scoring, precision routing, a smart inbox for calls and texts, and tools to surface declined or unsold opportunities. Numa integrates with major DMS, scheduler, and CRM systems (CDK, Reynolds & Reynolds, Tekion, Dealertrack, Xtime) and is available through OEM programs (GM, FordDirect, Stellantis, BMW), focusing on improving service and sales operations across dealerships.
Solutions Engineer Intern
Job not on LinkedIn
🔥 13 hours ago
🌐 Canada, United States – Remote
⏱ Part Time
⚪️ Entry-level
💻 Solutions Engineer
🚫👨🎓 No degree required
👻 Ghost score 12%
VoIP
Where this job comes from
Posted on Numa's careers page, not through a job board
First seen by Remote Rocketship 13 hours ago
Still open on Numa's site. Checked 1 hour ago.
Numa
51 - 200 employees
🚘 Automotive
☁️ SaaS
🤝 B2B
💰 $32M Series B on 2024-09
Automotive • SaaS • B2B
Numa is an AI-driven communications and workflow platform for automotive dealerships. It provides Voice AI that answers calls with the customer's full history, an Appointment Agent that books service appointments into real open slots, call intelligence and scoring, precision routing, a smart inbox for calls and texts, and tools to surface declined or unsold opportunities. Numa integrates with major DMS, scheduler, and CRM systems (CDK, Reynolds & Reynolds, Tekion, Dealertrack, Xtime) and is available through OEM programs (GM, FordDirect, Stellantis, BMW), focusing on improving service and sales operations across dealerships.
📋 Description
• Own assigned support tickets in HubSpot from start to finish • Manage dealership users, roles, permissions, teams, and password resets • Submit CNAM registrations and apply outbound “Spam Likely” fixes in Twilio • Make routine business, holiday-hours, and pre-approved account configuration changes • Investigate automated system health alerts involving call volume, text messages, DMS integrations, and cancelled accounts • Diagnose and resolve procedural issues and escalate other issues with clear findings • Categorize tickets for accurate reporting • Identify documentation gaps and draft step-by-step guides • Provide technical support for dealership customers with little to no phone support
🎯 Requirements
• Currently pursuing a degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent hands-on technical experience • Curiosity about how systems work and comfort asking questions when something is unclear • Strong attention to detail and ability to follow written technical procedures carefully • Clear, concise written communication for customer-facing replies and internal notes • Strong organizational skills and ability to manage a steady queue of tickets accurately • Experience with a ticketing or CRM tool such as HubSpot, Zendesk, or Salesforce is nice to have • Basic knowledge of VoIP, phone systems, or SMS messaging is nice to have • Experience using AI assistants such as Claude or ChatGPT is nice to have • Interest in the automotive industry is nice to have
🏖️ Benefits
• 6-month part-time internship • Dedicated Support Engineer buddy who reviews work during the first 30 days • Structured 90-day ramp • Detailed, step-by-step procedures for every ticket type • Clear escalation path and support • Growth opportunities • Practical experience with technical operations, B2B SaaS support, and customer success
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