Enterprise IT Support Specialist

🕒 July 21

🇺🇸 United States – Remote

💵 $38 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nymbus

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

🏦 Banking

Consulting • Marketing • Banking

Nymbus is a technology company that provides modern banking solutions tailored for banks and credit unions. It offers a robust core banking platform that facilitates the launch of digital banking services and retail strategies, enabling institutions to innovate rapidly while ensuring compliance and operational efficiency. Through its suite of services, including onboarding, digital banking tools, and managed services, Nymbus empowers financial institutions to enhance customer experience and drive growth in a competitive landscape.

📋 Description

• Provide Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools. • Identify, troubleshoot, and resolve IT-related issues. • Manage onboarding, offboarding, account provisioning, and access changes. • Administer identity and access management, including SSO, MFA, user accounts, and permissions. • Configure, deploy, and support macOS and Windows devices using Mobile Device Management (MDM) platforms. • Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform. • Maintain IT assets, software licensing, and operational documentation. • Collaborate with other IT teams to resolve technical issues and improve Enterprise IT operations.

🎯 Requirements

• 3+ years of experience in IT Support, Enterprise IT, or Systems Administration. • Experience supporting macOS and Windows environments. • Experience with identity and access management (IAM), Single Sign-On (SSO), and Mobile Device Management (MDM). • Experience with cloud-based SaaS applications and ITSM platforms. • Strong troubleshooting, communication, organization, and customer service skills. • Self-starter with strong ownership, curiosity, and a continuous improvement mindset.

🏖️ Benefits

• Hourly pay: $38.00 • Annual Cash Bonus and Equity Options commensurate with the role level and experience • 100% Remote • 401(k) plan • Insurance - Health, Dental and Vision • Paid Time Off