Omilia - Conversational Intelligence
Artificial Intelligence • eCommerce • Customer Service
Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.
201 - 500 employees
Founded 2002
🤖 Artificial Intelligence
🛍️ eCommerce
Cloud Engineer
Job not on LinkedIn
August 27
Omilia - Conversational Intelligence
Artificial Intelligence • eCommerce • Customer Service
Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.
201 - 500 employees
Founded 2002
🤖 Artificial Intelligence
🛍️ eCommerce
📋 Description
• We are seeking an Experienced Cloud Engineer with a solid background in cloud platforms; design, operate, and maintain production clusters • Take ownership of platform challenges and proactively address issues to ensure high-performance, reliable infrastructure • Manage and scale cloud infrastructure: oversee AWS and Azure, monitor systems, plan and execute upgrades, respond to outages (including after-hours support when needed) • Drive proactive improvements: identify potential issues early and recommend and implement enhancements • Explore and adopt new tools: investigate, evaluate, and implement tools that improve productivity and quality (AWS, Azure, Docker Swarm, Kubernetes, GitLab CI, Jenkins, Terraform) • Work within agile/lean frameworks and collaborate closely with cross-functional teams • Enhance infrastructure performance, reliability, scalability, and security using cloud capabilities • Collaborate effectively across teams: product management, design, and engineering • Contribute actively and effectively as an integrated team member: meet regularly with line manager, manage issue resolution and escalation, support other priority activities, act as an Omilia ambassador
🎯 Requirements
• 4+ years of working experience in a similar role • Experience with AWS • Strong scripting skills (Bash, Python) • Experience in operating a container orchestration cluster (Kubernetes, Docker Swarm) • Experience with Terraform • Experience with Continuous Integration Tools (Gitlab CI, Jenkins, ArgoCD) • Experience with Configuration Management Tools (Ansible) • Experience with Azure (considered a plus) • Experience in Linux Administration (considered a plus) • Experience with Cloud Security Services (considered a plus) • Basic RDBMS knowledge (MySQL, Postgres) (considered a plus) • Basic NoSQL knowledge (Redis) (considered a plus)
🏖️ Benefits
• Fixed compensation • Long-term employment with the working days vacation • Development in professional growth (courses, training, etc) • Being part of successful cutting-edge technology products that are making a global impact in the service industry • Proficient and fun-to-work-with colleagues • Apple gear.
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