Product Localization, NLU Developer

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Omilia - Conversational Intelligence

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Artificial Intelligence • eCommerce • Customer Service

Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.

201 - 500 employees

Founded 2002

🤖 Artificial Intelligence

🛍️ eCommerce

📋 Description

• Maintain and optimize existing Natural Language Understanding (NLU) rule-based (RB) and machine learning (ML) models in various languages (mainly Scandinavian, Balto-Slavic, Romance, Germanic, and Turkic). • Work closely with native speakers to: • - Understand the grammar, syntax, semantic, and phonetic idiosyncrasies of a language; • - Develop NLU RB & ML models in new languages; • - Develop and/or review language-specific assets such as textual corpora, phonetic dictionaries, golden test sets, etc; • - Provide linguistic feedback for non-NLU components such as Automated Speech Recognition (ASR) and Text-to-speech (TtS). • Provide assistance to the Quality Assurance (QA) team for test execution and test evaluation. • Contribute to the creation of a robust methodology to develop language-specific assets for new languages.

🎯 Requirements

• Academic Degree in Computational Linguistics, Natural Language Processing, related field, or equivalent experience. • Expertise with linguistic data for Indo-European languages with a focus on Scandinavian, Balto-Slavic, Romance, Germanic, and Turkic. • Basic programming skills in JavaScript, Python, bash, or other languages commonly used in Natural Language Processing (NLP) tasks. • Strong analytical, problem-solving, and debugging skills. • Excellent written and spoken English and at least one more language. • **Nice to have** • Additional proficiency in other languages. • Familiarity with Apache UIMA Ruta. • Familiarity with version control software tools. • Familiarity with NLU/NLP programming frameworks and tools such as NLT, spaCy, DeepL, SparkNLP etc.

🏖️ Benefits

• Fixed compensation; • Long-term employment with the working days vacation; • Development in professional growth (courses, training, etc); • Being part of successful cutting-edge technology products that are making a global impact in the service industry; • Proficient and fun-to-work-with colleagues; • Apple gear.